Terms & Conditions

Our "No Mess" guarantee means that if you are unhappy with your purchase for any reason, you can return it to us in its original condition within 7 days of the date you received the item, unworn and unmarked, and we will issue a full refund for the price you paid for the item.

Please follow the steps below to enable us to process your refund efficiently:

Please send us a note detailing the reason for return.  This note MUST include your name, address, contact numbers and email address, date received, design / size / colour of the garment, and any order reference numbers on your delivery note.
In the case of a faulty product, please provide a full description of the fault.
Wrap the item securely in its original packaging.
Send the package to the address below:

Returns Dept
TOT Shirts Ltd
Unit 13A, Banksia Road
Edmonton
London
N18 3BF
We will notify you via e-mail when we have processed your return.  This may take up to three weeks.
For your protection we recommend that you use a recorded-delivery service.

For queries please contact help@iffytonstores.co.uk

Cooling-off Period

At TOT Shirts Ltd we want you to be delighted every time you shop with us.  Occasionally though, we know you may want to return items. That's why under our "No Mess" guarantee if, for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item.

By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. This applies to all of our products.  To cancel your purchase under this cooling-off period, please fill out a note, as detailed above, giving the reason for the return as "contract cancellation".  Please package the relevant item securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.  The return address is:

Returns Dept
TOT Shirts Ltd
Unit 13A, Banksia Road
Edmonton
London
N18 3BF

For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge -- we cannot refund any priority, express or courier component of the postage charge.  For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling
Other Statutory Rights.  For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4